Knowledge “Acts”

For the occurrence of a knowledge that there are some things that need to be needed, that is ;

1. Question (Question & Answer)

2. Posting Content and repositories

3. Repeats (Using the Knowledge)

4. Knowledge-Based Decision Making


Question Asking and Answering

Question asking and answering is a foundational process by which what people know tacitly becomes expressed, and hence, externalized as knowledge. To support such a view, we borrow from speech acts theory [Searle, J., 1969] that amongst others categorizes question asking as a form of a speech act.

Posting Content  to Repositories

Contributing content such as lessons-learned, project experiences, and success stories is another approach to knowledge sharing. Selvin and Buckingham [2002] describe a tool, Compendium, that claims to support rapid knowledge construction.They ground their claim on an empirical case study of its use in a corporate contingency planning situation by demonstrating the creation of knowledge content in a real time ‘on-the-fly’mode of content authoring, complemented by collaborative validation.

(RE) Using Knowledge

Assert that the decision to consume knowledge can be framed as a problem of risk evaluation, with perceived complexity and relative advantage being identified as factors relating to intentions to “consume” knowledge.However, it is essential that the knowledge consumer is able to reasonably frame his or her knowledge needs. Desouza et al. [2006].

For such a purpose,Hicks et al. [2002] propose a practical framework for the requirements of capturing, storing, and reusing information and knowledge in engineering design.They distinguish between the process that generates knowledge and the knowledge element generated by the process.

Knowledge-Based Decision Making

Shared meanings and purposes as well as new knowledge and capabilities, converge on decision making as the activity leading to the selection and initiation of action. Choo further proposes that information flows area central process that bridges knowledge creation and decision making activity.

In general, decision making involves identifying alternatives, projecting probabilities and outcomes of alternatives, and evaluating outcomes according to known preferences and implications for stakeholders.Choo, C. [2002] suggests that decision making activity requires the establishment of shared meanings and the assumption of prior knowledge.

Information used in one activity that results in new knowledge will, in turn, be used to guide selection of alternatives in future tasks that involve decision making.

Chapter 5. Knowledge Management (KM) Process in Organization that was writen by Claire R. McInerney and Michael E.D. Koenig


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